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MD Tech Solutions : Products

Software to help take your business to the next level.

Project Management   IT Help Desk   Contract Management   Records Management

ETA : Project Management Portal

Streamlined Project Tracking And Management For All Levels Of Your Organization

Developed for both
users and managers.

A Few Details

  • Executive dashboards provide real-time insight into project health, resource allocation, and budgeting
  • Resource planning tools and analytics for project managers
  • Create, manage, and report on portfolios and projects dynamically
  • Dynamic graphs and summaries of budget versus actual expenses over time
  • Issue reporting divided by severity
  • Tasks and allocated hours reporting by resource/task worker
  • Drag and drop task prioritization within project phases

Management Made Easy

ETA Is Project Management Software That Is Both Drag-And-Drop Easy, And Fine-Grained Detail Oriented.

A proper synthesis of management and technology is essential to successful and on-time delivery of mission-critical projects. MD Tech Solutions is proud to introduce Estimated Time of Arrival (ETA). ETA is a project management application that is far easier to use and maintain than traditional project management solutions and is designed to integrate with your existing systems to save valuable time, identify problems before they force work to stop, and keep projects flowing towards completion.

Key Features

Project management is broken into three teirs: Portfolios, Programs and Projects


Portfolios

Create, manage and report on portfolios within the organization. ETA’s portfolios represent a subdivision of your organization’s initiatives that logically group projects and programs together in a coherent structure. Project and program reporting data rolls up concisely to the project level for by-the-minute details.


Projects

Create and manage the day-to-day operations of projects within portfolios and programs. Projects consist of phases, tasks, budgets, issues, risks, and mitigations. Resources, which are allocated from departments, are assigned to each project from a resource pool that is managed by department heads.


Reporting

Multiple dashboards provide summaries and detailed reporting of different aspects of your organization’s initiatives.

Dashboards

Providing Metrics to drive your business decisions.


Executive Dashboard

Provides visibility into the overall health of portfolios, programs, projects, remaining budgets, and “at risk” tasks for your executive management team. ETA’s Executive Dashboard includes visibility into portfolios, programs, projects, budgeting, and “at risk” tasks as well as offering click-through to reports and dashboards that are more detailed. ETA makes it as easy to see the big picture as it is to get into the nitty-gritty.


“My Info” Dashboard

Presents information scoped to the items that each individual worker/resource needs to see and act upon to, including projects for which they are a member, tasks for which the worker/resource is responsible, issues assigned to the individual worker/resource, risks assigned to the individual worker/resource, hyperlinks from displayed entities to the entity dashboards, details, and administrative functions.


Portfolio Dashboard

Provides visibility into the overall health of portfolios. Includes detailed information scoped to the currently selected portfolio. The portfolio dashboard provides insights and KPI indicators for tasks, risks, issues, resources, budget and has click-throughs to detailed reports and administrative functions.


Program Dashboard

Provides visibility into the overall health of projects within a selected program or portfolio and is limited to information that the viewer has permissions to view. ETA’s program dashboard displays KPI indicators for tasks, risks, issues, resources, budget, and click-throughs to detailed reports, dashboards, and administrative functions.


Project Dashboard

The project dashboard in the ETA project management software provides details and operational functionality including:

  • Task information, including tasks by status (not started/started/complete/cancelled) and detailed views and management of each task.
  • Budget information with graphs, sum of budget income, actual expenses over time, and detailed views.
  • Risk information such as graphics showing counts of mediated and unmediated risks by level (high, medium, low) where the details can be filtered by level and detail links.
  • Issues includes information like graphs showing open and closed issues by severity (high, medium, low) and details filtered by severity, as well as detail links.
  • Resource information with task counts and time-on-task information with click-throughs to details.
  • Gantt chart timeline of tasks and phases in the project.
  • Project documents.


Department Dashboard

Visibility into scoped items that are assigned or associated with a department, limited to a departmental manager role. The Department Dashboard shows:

  • Department operations
  • Resources in the department
  • Projects that resources in the department are assigned
  • Tasks that are assigned to resources in the department
  • Issues assigned to resources in the department
  • Risks assigned to resources in the department
  • Open workflow actions assigned to resources in the department
  • Budget line items that have the department as a cost center.
  • Department management
  • Project KPI matrices that have the department as a beneficiary
  • New project requests
  • Project inquiries
  • Items routed to assigned project manager via workflow

What Makes ETA A Better Project Management Software Solution?

The project dashboard in the ETA project management software provides details and operational functionality including:


Ticket Tracking

  • Robust portfolio and project management features are ready to go out-of-the-box, without the requirement of extensive backend support or configuration
  • Compatible with SharePoint Online and SharePoint on-premises
  • Accommodates both Agile and Waterfall project management methodologies
  • Resource management
  • Budget and expense management support


Metrics

  • Built-in dashboards with included configurable KPI
  • Built-in interactive graphs and charts
  • Gantt chart view of project timeline
  • Risk assessment and management tools
  • Streamlined and versatile user interface to suit a variety of project types
  • Project sites roll up data to higher level dashboards for maximum visibility

SAM : Help Desk

Service Activity Management


Highlights Of SAM

  • Track system changes, incidents, problems, and requests utilizing a central system.
  • Manage technician’s workloads to distribute work evenly to maximize productivity.
  • Permits your employees to view work completed on submitted tickets without impacting your workforce.
  • Easy-to-use friendly form assists technicians with categorizing a ticket as a change, incident, problem, or request.


More about SAM

  • Link lists from external content, like an asset database, and tracks tickets by tagging them to the appropriate records.
  • Track resolutions to incidents. This allows technicians to reference a historical database when researching new incidents.
  • Group incidents collectively as a related problem in order to work multiple incidents simultaneously.
  • Permits your workforce to request equipment upgrades utilizing a standardized process.
  • Provides your Helpdesk manager with access to metrics filtered according to a date span.
Hosting Options


Mobile View

With our new and improved mobile view, you now have the capability to submit and review tickets, view KPIs, and more from your smartphone or tablet. This option allows you to manage the entire application from anywhere. As long as you have internet access, you will be able to manage your support desk anywhere in the world!

DCMS : Contract Management

Digital Contract Management System


About DMCS

MD Tech Solution’s Digital Contract Management System (DCMS) provides your agency with an improved system to help you better manage your contracts. With DCMS you won’t have a contract expire unexpectedly, leaving you unable to provide the support required of you. This system will also help prepare you for any audits. Our development team can provide customization tailored perfectly to your agency.


Features

  • Enterprise view
  • Views based on permissions
  • Reminders and notification
  • Centralize repository
  • Auto-filled document types for contract renewals
  • Workflow notification
  • Workflow approval
  • Automated email submission
Hosting Options


Benefits

  • Decrease contract cycle time
  • Reduce revenue leakage
  • Increase compliance
  • Reduce risk
  • Improve contract renewal rate

DCMS will help your organization save time and money.

RM : Records Management

Find what you need when you need it.

About MD Tech RM

Demo of MD Tech RM


What Is Records Management?

Records management is the professional practice of managing the records of an organization. This includes emails throughout their lifecycle — from creation to their eventual disposal.


Is Records Management Optional?

No. All organizations must have a records management system in place, per government mandate.


MD Tech Records Management Empowers Organizations:

  • Protects critical content and enables rapid, improved decision making. Using our integrated case management, workflow, search, and records management capabilities organizations can easily automate business processes, and have the peace of mind knowing that regulatory and legal compliance requirements are being met.
  • Integrates natively with SharePoint 2010/2013, as a SharePoint Service Application, eliminating the need for your technical team to create new infrastructure or management processes.
Hosting Options


MD Tech Document Scanning:

  • Create searchable document libraries and folders to optimize performance
  • Options to automate document workflow to minimize end-user interaction
  • Optical character recognition (OCR) engine converts scanned images into fully-searchable PDFs

Hosting Options

Leverage your solution however you choose.


Tenant-Shared

Tenant-shared hosting provides a cloud solution for your System. This solution is located in our Azure cloud. The tenant-shared option provides you with all the benefits of our custom software, including accessibility from anywhere you have internet access. Tenant-shared hosting is also the least expensive hosting option that we offer.


Tenant-Dedicated

Tenant-dedicated hosting provides a private cloud solution for hosting your system. This option is located in our Azure Cloud. This option gives you all the benefits of our software, like access to your system from anywhere with access to the internet, but also provides additional security with having an entire cloud environment dedicated to your organization.

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On-Premises

On-premises hosting provides on-site hosting for our software. This option is only as secure as the client’s secured facility. On-premises gives you the benefits of our software local to your organization, but it may not be as versatile as one of the cloud-based hosting options.



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